Bizagi and SAP Signavio Process Manager are two prominent tools in the business process management category. Bizagi has an edge for smaller to mid-sized organizations due to its cost-effectiveness and ease of use, while SAP Signavio is more suitable for larger enterprises because of its extensive features and integration capabilities.
Features: Bizagi is recognized for its user-friendly interface, seamless process automation, and rapid deployment capabilities. It supports BPMN 2.0 standards, allowing for easy modeling and integration. SAP Signavio Process Manager is acclaimed for its robust collaboration features, comprehensive process modeling tools, and simulation capabilities. Its collaborative environment enables effective engagement among multiple users.
Room for Improvement: Bizagi users express a desire for enhanced text alignment, element resizing, and better support for new technologies like RPA and machine learning. SAP Signavio faces criticism for its pricing and occasional interface complexity, with suggestions for improved document management and integration with other tools.
Ease of Deployment and Customer Service: Bizagi offers flexible deployment options including on-premises and cloud systems. However, its customer support, while generally positive, is sometimes slower than SAP Signavio's, which is noted for its responsive support and deployment flexibility across cloud options.
Pricing and ROI: Bizagi is accessible with a free modeler and affordable licensing options, appealing to smaller businesses. SAP Signavio, despite its higher cost, provides substantial value through flexible enterprise pricing and extensive features, benefiting process-centric organizations. Both tools offer a solid return on investment depending on organizational size and budget.
We can draw and document our processes, then analyze data within SAP Signavio Process Manager.
The toolset is very intuitive, so we didn’t need to contact their support much.
We cannot expect major customer support.
I would rate their technical support a ten.
I have not encountered issues myself, but one of my colleagues found that support was provided quite late, resolving the problem in one or two days rather than instantly.
There is no direct scalability option.
If I rate scalability from one to ten, I would probably give it a six.
The decision map could be improved to allow more than three options at a decision point.
For more mature environments, the integration to live systems is lacking, which affects its applicability.
Reporting capabilities can be improved more, and community support should be increased.
It should also integrate with non-SAP systems for better functionality.
Bizagi's pricing is very aggressive, and it was one of the reasons we chose it.
After SAP acquired Signavio, the prices increased significantly, making it too expensive for our small company to afford.
It is open source.
The user interface is very good, making it easy for business people to understand.
Bizagi has rich functionalities; compared to other BPMN tools, it has more features.
The ability to perform queries is a feature unique to SAP Signavio Process Manager, and it proves to be very useful for our needs.
| Product | Market Share (%) |
|---|---|
| Bizagi | 10.8% |
| SAP Signavio Process Manager | 9.1% |
| Other | 80.1% |
| Company Size | Count |
|---|---|
| Small Business | 42 |
| Midsize Enterprise | 16 |
| Large Enterprise | 36 |
| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 6 |
| Large Enterprise | 43 |
Bizagi’s industry-leading low-code process automation platform connects people, applications, robots, and information. As the most business-friendly and flexible solution on the market, Bizagi enables true collaboration between business and IT, delivering faster adoption and success. Fuelled by a community of 1 million users, Bizagi powers over 1,000 organizations worldwide including Adidas, BAE Systems, and Old Mutual. For more information visit www.bizagi.com
The Signavio portfolio of web-based business transformation solutions helps companies to understand and optimize all of their business processes quickly and at scale, providing instant insights for informed decision-making. Signavio’s intuitive analysis, change management and execution solutions around process excellence include use cases like digital transformation, operational excellence and customer-centricity, placing them at the heart of global organizations.
Over 1 million users in more than 1,500 organizations worldwide rely on Signavio products to make processes part of their company’s DNA. Headquartered in Berlin, Germany, Signavio was founded in 2009 to address the need for a collaborative approach to process management.
Signavio was acquired by SAP in the first quarter of 2021. For more information, visit www.signavio.com
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