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LogicMonitor vs OpsRamp comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 21, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.3
LogicMonitor enhanced efficiency and productivity by reducing costs, false alerts, and downtime, improving service quality and decision-making.
Sentiment score
6.9
OpsRamp enhances efficiency with 90% alert reduction, 70% task automation, improved productivity, straightforward licensing, and realistic expectations.
The return is more of value and savings in preventing costly downtime, making the savings of about $60,000 which we would have lost without LogicMonitor, and in IT staff efficiency, we save approximately 15 hours a week.
I can definitely notice a difference in our posture, uptime, and ability to solve problems and resolve outages much quicker since we have had LogicMonitor in place.
It is important to stick with available features and provide customers with clear, precise details about what can and cannot be done to avoid anomalies.
I find the licensing model convenient and clear enough, and I have seen a return on investment with OpsRamp.
 

Customer Service

Sentiment score
7.7
LogicMonitor support is efficient and knowledgeable, offering 24/7 service with varied levels, including premium, but faces regional service differences.
Sentiment score
5.4
OpsRamp's support excels in responsiveness and expertise but faces language barriers and desires for dedicated teams.
Customer support is on point and very well trained.
Customer support is good, but escalations within customer support are not so good.
The product mostly just works without issues.
Having a dedicated firefighter team for each MSP would be beneficial.
 

Scalability Issues

Sentiment score
7.8
LogicMonitor ensures efficient scaling and growth support with smooth onboarding, automation, despite some limitations in widgets and data collection.
Sentiment score
7.1
OpsRamp offers scalable solutions for user management and monitoring, though it received moderate ratings due to some connection challenges.
They are not licensed, so you could deploy one collector or 1,000 collectors for the same cost.
LogicMonitor scales well
 

Stability Issues

Sentiment score
8.2
LogicMonitor is praised for its stability, minimal outages, seamless operation, proactive updates, and strong performance across infrastructures.
Sentiment score
6.9
OpsRamp is stable and low-maintenance, with minor scaling issues, often rated higher for stability than competitors like SolarWinds.
It is very stable. I have never seen LogicMonitor itself go down.
 

Room For Improvement

Users seek enhanced logic, customization, automation, mobile experiences, integration, deployment clarity, and logging in LogicMonitor.
OpsRamp needs improvements in ITSM maturity, user interface, automation, alert accuracy, support, and AIOps capabilities to stay competitive.
If LogicMonitor looks into going beyond the topology-based correlation to include AI that can group related alerts from different parts of the stack into a single probable cause incident, that will significantly improve the system.
The container monitoring seems to be really behind compared to some bespoke cloud-native monitoring solutions that are designed around Kubernetes, containers, and ephemeral environments.
LogicMonitor can be improved by having more meetings with customers to find out what they really need.
Technical support should be improved.
 

Setup Cost

LogicMonitor provides affordable enterprise pricing based on devices, though cloud licensing can be confusing and costly for large deployments.
OpsRamp provides an economical, clear licensing model with annual resource-based bundles, offering cost-effective access to the full platform.
I experienced no issues with pricing, setup cost, and licensing; it was very transparent, and the licensing model is very clear and easy to understand.
it does not strike me as expensive, and the licensing model is clear enough.
 

Valuable Features

LogicMonitor excels in customizable dashboards, flexible data monitoring, effective alerts, reporting, and integration, offering comprehensive control and ease of use.
OpsRamp offers robust monitoring, AIOps, integration, and analytics, enhancing efficiency, usability, and insights for hybrid environments.
The dynamic alerting and root cause analysis have helped us fix issues before they cause a full-blown outage or degrade performance for end users.
LogicMonitor has expanded our view of our systems and has reduced our mean time to resolution, as now engineers that work on specific issues are able to very quickly identify what the cause is.
I wrote a custom event source which queries the API periodically. It looks for new entries into our cage, and if it finds one, it creates a LogicMonitor alert that gets delivered to all proper stakeholders.
I have utilized OpsRamp's capability for predictive analytics, and it has been important in fostering collaboration between my IT and development teams under DevOps methodologies, where applicable.
 

Categories and Ranking

LogicMonitor
Ranking in IT Infrastructure Monitoring
23rd
Ranking in AIOps
13th
Average Rating
8.6
Reviews Sentiment
7.3
Number of Reviews
29
Ranking in other categories
Application Performance Monitoring (APM) and Observability (27th), Network Monitoring Software (24th), Container Monitoring (7th), Cloud Monitoring Software (18th)
OpsRamp
Ranking in IT Infrastructure Monitoring
14th
Ranking in AIOps
6th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
13
Ranking in other categories
Event Monitoring (2nd)
 

Mindshare comparison

As of November 2025, in the IT Infrastructure Monitoring category, the mindshare of LogicMonitor is 2.0%, down from 2.2% compared to the previous year. The mindshare of OpsRamp is 2.5%, down from 2.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Market Share Distribution
ProductMarket Share (%)
LogicMonitor2.0%
OpsRamp2.5%
Other95.5%
IT Infrastructure Monitoring
 

Featured Reviews

Maxwell Miya - PeerSpot reviewer
Has improved service reliability and reduced downtime by providing full visibility into infrastructure
I wish the user interface would be customizable to allow users to create personal context-specific workspaces to hide irrelevant data, rather than trying to have a one-size-fits-all interface. This would go a long way, as would introducing a usage-based pricing model for data ingestion, per GB of metrics or logs alongside a device-based model similar to New Relic, which would be more attractive for cloud-native companies with dynamic infrastructure. While dynamic alerting is great, the overall alerting system can be complex to configure. If LogicMonitor looks into going beyond the topology-based correlation to include AI that can group related alerts from different parts of the stack into a single probable cause incident, that will significantly improve the system.
Muhammad Umair Gulfam - PeerSpot reviewer
Automates Azure resource monitoring and inventory management but slow with real-time patch status
There is room for improvement in the performance of the product. The main problem is with patch management. The actual problem we're facing is with the patch management feature. It's not real-time, which creates inconsistencies. The machine might say there are no updates available, while the OpsRamp agent reports that everything's patched. It's a mismatch. We recently started a new marketplace for clients where we manage patch management. We try to share knowledge with OpsRamp, but they don't have a rapid process for product enhancements. Our main pain point is the lack of engagement from the product team. If someone from OpsRamp could discuss our concerns, work on future enhancements, or even give us an estimated timeline (ETA), it would be a huge improvement.
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
11%
Manufacturing Company
10%
Healthcare Company
8%
Computer Software Company
14%
Manufacturing Company
13%
Financial Services Firm
10%
Healthcare Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise10
Large Enterprise9
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise3
Large Enterprise8
 

Questions from the Community

What is the best network monitoring software for large enterprises?
It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...
What do you like most about LogicMonitor?
LogicMonitor helps us prevent potential downtime. It's pretty good. It generates low-level warnings that aren't necessarily preemptive but can still alert us to issues we should investigate. These ...
What is your experience regarding pricing and costs for LogicMonitor?
The pricing can vary yearly or monthly, depending on the clients we're working with and their size and scale. For example, the pricing for a customer with ten thousand licenses versus a hundred lic...
What is your experience regarding pricing and costs for OpsRamp?
I share the impression that OpsRamp pricing is fair; it does not strike me as expensive, and the licensing model is clear enough.
What needs improvement with OpsRamp?
If we treat OpsRamp as an infrastructure monitoring tool, there are many positive aspects. However, when viewed as an AIOps tool, there are numerous potential additions. Currently, it performs infr...
 

Comparisons

 

Overview

 

Sample Customers

Kayak, Zendesk, Ted Baker, Trulia, Sophos, iVision, TekLinks, Siemens
Epsilon, CloudBrix, GreenPages, NIIT Technologies
Find out what your peers are saying about LogicMonitor vs. OpsRamp and other solutions. Updated: September 2025.
872,846 professionals have used our research since 2012.