

SolarWinds NPM and LogicMonitor compete in the network management software category. LogicMonitor seems to have the upper hand due to its ease of integration and flexibility with existing infrastructure.
Features: SolarWinds NPM provides a comprehensive suite for network management, supporting scalability and customization. It offers a powerful alerting system, modular pricing, and extensive support for various devices and monitoring protocols. LogicMonitor boasts customizable dashboards and alerting capabilities, alongside out-of-the-box functionality and AIOps features for dynamic thresholds and anomaly detection.
Room for Improvement: SolarWinds NPM faces challenges with hardware resource demands and the complexity of its alert configurations, while also needing improvements in interface stability and speed. LogicMonitor could enhance its mapping capabilities and streamline reporting functionalities, and it should offer better customization for alerts and dashboards.
Ease of Deployment and Customer Service: SolarWinds NPM primarily supports on-premises deployment with hybrid cloud options. Its technical support has mixed reviews, particularly concerning response times. LogicMonitor is highly adaptable, supporting public, hybrid, and on-premises environments, and generally receives higher marks for customer support efficiency, though pricing support for large-scale deployments could improve.
Pricing and ROI: SolarWinds NPM’s complex licensing model is influenced by node count, which can lead to high costs for large implementations. However, it is praised for its ROI in infrastructure expansion decisions. LogicMonitor offers competitive pricing, especially for managed services, with a straightforward per-device licensing model that provides significant value through operational savings, boosting ROI.
The return is more of value and savings in preventing costly downtime, making the savings of about $60,000 which we would have lost without LogicMonitor, and in IT staff efficiency, we save approximately 15 hours a week.
I can definitely notice a difference in our posture, uptime, and ability to solve problems and resolve outages much quicker since we have had LogicMonitor in place.
The return on investment is significant as the solution effectively reduces costs while being worth its expense.
Customer support is on point and very well trained.
Customer support is good, but escalations within customer support are not so good.
The product mostly just works without issues.
If there is no timely response, getting a resolution is more difficult.
We had contact with SolarWinds regarding the implementation, and they were helpful.
They have good technical support.
They are not licensed, so you could deploy one collector or 1,000 collectors for the same cost.
LogicMonitor scales well
SolarWinds NPM is scalable and effective in handling large network infrastructures.
It is very stable. I have never seen LogicMonitor itself go down.
The NPM product is stable, particularly when used for simple network monitoring.
I wish the user interface would be customizable to allow users to create personal context-specific workspaces to hide irrelevant data, rather than trying to have a one-size-fits-all interface.
The container monitoring seems to be really behind compared to some bespoke cloud-native monitoring solutions that are designed around Kubernetes, containers, and ephemeral environments.
LogicMonitor can be improved by having more meetings with customers to find out what they really need.
Customers have given feedback about the delayed response times from the technical team.
SolarWinds needs to upscale on observability and add full-fledged observability features, including security features.
Features such as taking backup of the devices or configurations of the devices can be included in further versions of SolarWinds NPM.
I experienced no issues with pricing, setup cost, and licensing; it was very transparent, and the licensing model is very clear and easy to understand.
PRTG's package offers all features in one bundle, which is cost-effective.
The solution is considered expensive.
The dynamic alerting and root cause analysis have helped us fix issues before they cause a full-blown outage or degrade performance for end users.
I wrote a custom event source which queries the API periodically. It looks for new entries into our cage, and if it finds one, it creates a LogicMonitor alert that gets delivered to all proper stakeholders.
LogicMonitor has expanded our view of our systems and has reduced our mean time to resolution, as now engineers that work on specific issues are able to very quickly identify what the cause is.
It provides a detailed overview of the network, which is valuable.
SolarWinds NPM has specific modules for monitoring different network capabilities, which provides rich features for carrying out specific tasks.
The most valuable feature for us is the database performance analyzer, which we use a lot.
| Product | Market Share (%) |
|---|---|
| SolarWinds NPM | 4.2% |
| LogicMonitor | 1.7% |
| Other | 94.1% |


| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 10 |
| Large Enterprise | 9 |
| Company Size | Count |
|---|---|
| Small Business | 59 |
| Midsize Enterprise | 33 |
| Large Enterprise | 84 |
LogicMonitor offers flexible IT monitoring with customizable dashboards and robust alerting capabilities. It integrates seamlessly with third-party apps like ServiceNow and provides a single-pane view for diverse IT environments, aiding in proactive issue resolution and enhancing operational efficiency.
LogicMonitor stands out with its capability to monitor diverse infrastructures including Cisco Voice systems, data centers, and virtual environments. Supporting servers, storage, networking devices, and applications, it provides seamless integration with cloud services like AWS and Azure. Users leverage its scalability and flexibility, benefiting from dynamic thresholds, anomaly detection, and detailed visualization. All these features contribute to improved management of IT assets and streamlined operations. Users suggest improvements in mapping, reporting, and automation for remediation, desiring more customizations and an expansive application performance monitoring toolset.
What are LogicMonitor's key features?LogicMonitor is widely implemented across industries, providing monitoring for infrastructure in sectors like telecommunications, cloud computing, and managed services. Managed service providers particularly value its ability to track client environments, deliver proactive alerts, and generate comprehensive reports, while its integration with cloud platforms like AWS and Azure offers users centralized management and visibility into IT assets worldwide.
SolarWinds NPM is a network monitoring solution that enables you to detect, diagnose, and resolve network performance issues and outages quickly and efficiently. The solution is a powerful tool that can help you increase service levels, reduce downtime with multi vendor network monitoring, simplify the management of complex network devices, improve operational efficiency, and much more.
SolarWinds NPM Features
SolarWinds NPM has many valuable key features. Some of the most useful ones include:
SolarWinds NPM Benefits
There are several benefits to implementing SolarWinds NPM. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the SolarWinds NPM solution.
PeerSpot user Andrew N., Senior Network Engineer at Element Critical, says, “The "Performance Analyzer" feature is the solution's most valuable aspect. It's able to do the bounded graphs of all the interface stats, from errors to broadcasts and to current traffic. With a click of a button you're able to, in one interface, look at historical data for those items.” He also adds, “From the troubleshooting point of view, just having that peace of mind is great. And, The solution is extremely stable. We haven't had any issues in that regard. We haven't had issues with bugs, glitches, or crashes."
Daniel S., Systems and Data Warehouse Supervisor at MMSD, mentions, “The alerting and usage tracking is a valuable feature because it alerts us when we're getting near capacity on disk space, network utilization or processor utilization. It helps us manage our capacity and enables us to be proactive.”
A Senior Vice President and CIO at a financial services firm explains, “As we look to add more servers to our virtual environment and to understand the impact, the solution allows us to dig into the historical charts related to capacity planning. It also gives us visibility of spikes and allows us to track down the reasons for their occurrences. So too, it makes room for potential processes that have gotten hung or runaway and to know when it's time to reboot a server or service.”
Dinesh N., Digital Innovation at Bobcat Company, states, “The best part of the solution is the sharing display. It gives a general public ID wherein everyone can link to a public display. That's a good feature.”
Fazal A., Implementation & Support Specialist at 360Factors, comments, “We have configured multiple alerts for our network devices, including routers and switches, so that we are notified if any interface goes down. In the event an interface goes down, we have multiple reports that include availability monitoring, network uptime monitoring, and network downtime monitoring. These reports are on multiple schedules such as the end of the day, end of the last business day of the week, monthly, and quarterly. This gives us the ability to provide reports to our management and let them know the performance of our network.”
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