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LogicMonitor vs ThousandEyes comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 10, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.3
LogicMonitor enhanced efficiency and productivity by reducing costs, false alerts, and downtime, improving service quality and decision-making.
Sentiment score
7.0
ThousandEyes delivers quick ROI by enhancing performance and efficiency, preventing downtime, and optimizing network issues, earning high user satisfaction.
The return is more of value and savings in preventing costly downtime, making the savings of about $60,000 which we would have lost without LogicMonitor, and in IT staff efficiency, we save approximately 15 hours a week.
I can definitely notice a difference in our posture, uptime, and ability to solve problems and resolve outages much quicker since we have had LogicMonitor in place.
 

Customer Service

Sentiment score
7.7
LogicMonitor support is efficient and knowledgeable, offering 24/7 service with varied levels, including premium, but faces regional service differences.
Sentiment score
7.1
ThousandEyes support is generally efficient and responsive, with high user satisfaction despite some suggestions for improvement.
Customer support is on point and very well trained.
Customer support is good, but escalations within customer support are not so good.
The product mostly just works without issues.
We contacted the support team, and they resolved it within a couple of hours.
 

Scalability Issues

Sentiment score
7.8
LogicMonitor ensures efficient scaling and growth support with smooth onboarding, automation, despite some limitations in widgets and data collection.
Sentiment score
7.4
ThousandEyes offers scalable performance, integrates well, and adapts to various environments, despite minor licensing cost concerns.
They are not licensed, so you could deploy one collector or 1,000 collectors for the same cost.
LogicMonitor scales well
Scalability with ThousandEyes is straightforward as you don't really need to scale; it's designed to monitor multiple applications, accommodating 50 or 100 applications simultaneously.
 

Stability Issues

Sentiment score
8.2
LogicMonitor is praised for its stability, minimal outages, seamless operation, proactive updates, and strong performance across infrastructures.
Sentiment score
7.9
ThousandEyes is dependable with minor bugs, high user satisfaction, rarely crashes, and effectively delivers promised features.
It is very stable. I have never seen LogicMonitor itself go down.
ThousandEyes is not very stable; sometimes you have to reboot the servers to get actual results.
 

Room For Improvement

Users seek enhanced logic, customization, automation, mobile experiences, integration, deployment clarity, and logging in LogicMonitor.
Users seek enhanced server monitoring, Cisco integration, better dashboards, improved customization, and comprehensive documentation in ThousandEyes.
I wish the user interface would be customizable to allow users to create personal context-specific workspaces to hide irrelevant data, rather than trying to have a one-size-fits-all interface.
The container monitoring seems to be really behind compared to some bespoke cloud-native monitoring solutions that are designed around Kubernetes, containers, and ephemeral environments.
LogicMonitor can be improved by having more meetings with customers to find out what they really need.
Having a dedicated incident alert system for URL alerts would help manage noise and streamline operations, especially during patch upgrades.
An area where ThousandEyes can be improved is in providing more in-depth packet analysis; we've found instances where ThousandEyes indicates everything is okay, but it's actually not.
 

Setup Cost

LogicMonitor provides affordable enterprise pricing based on devices, though cloud licensing can be confusing and costly for large deployments.
ThousandEyes pricing is mid-range with yearly billing; ideal for large enterprises but challenging for smaller businesses.
I experienced no issues with pricing, setup cost, and licensing; it was very transparent, and the licensing model is very clear and easy to understand.
 

Valuable Features

LogicMonitor excels in customizable dashboards, flexible data monitoring, effective alerts, reporting, and integration, offering comprehensive control and ease of use.
ThousandEyes provides comprehensive network monitoring with seamless Cisco integration, ensuring efficient troubleshooting, scalability, and visibility into network connections.
The dynamic alerting and root cause analysis have helped us fix issues before they cause a full-blown outage or degrade performance for end users.
I wrote a custom event source which queries the API periodically. It looks for new entries into our cage, and if it finds one, it creates a LogicMonitor alert that gets delivered to all proper stakeholders.
LogicMonitor has expanded our view of our systems and has reduced our mean time to resolution, as now engineers that work on specific issues are able to very quickly identify what the cause is.
The best features ThousandEyes offers include monitoring page load times, assessing how long it takes for an application to load, checking for packet loss and jitter, and monitoring the routing path from the user to the server hosted in the cloud or on-premises.
ThousandEyes provides the exact error from the client, making troubleshooting more efficient.
 

Categories and Ranking

LogicMonitor
Ranking in Network Monitoring Software
24th
Ranking in Cloud Monitoring Software
18th
Average Rating
8.6
Reviews Sentiment
7.3
Number of Reviews
29
Ranking in other categories
Application Performance Monitoring (APM) and Observability (27th), IT Infrastructure Monitoring (23rd), Container Monitoring (7th), AIOps (13th)
ThousandEyes
Ranking in Network Monitoring Software
7th
Ranking in Cloud Monitoring Software
12th
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
18
Ranking in other categories
Digital Experience Monitoring (DEM) (4th)
 

Mindshare comparison

As of November 2025, in the Network Monitoring Software category, the mindshare of LogicMonitor is 1.7%, down from 2.1% compared to the previous year. The mindshare of ThousandEyes is 3.1%, down from 3.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Market Share Distribution
ProductMarket Share (%)
ThousandEyes3.1%
LogicMonitor1.7%
Other95.2%
Network Monitoring Software
 

Featured Reviews

Maxwell Miya - PeerSpot reviewer
Has improved service reliability and reduced downtime by providing full visibility into infrastructure
I wish the user interface would be customizable to allow users to create personal context-specific workspaces to hide irrelevant data, rather than trying to have a one-size-fits-all interface. This would go a long way, as would introducing a usage-based pricing model for data ingestion, per GB of metrics or logs alongside a device-based model similar to New Relic, which would be more attractive for cloud-native companies with dynamic infrastructure. While dynamic alerting is great, the overall alerting system can be complex to configure. If LogicMonitor looks into going beyond the topology-based correlation to include AI that can group related alerts from different parts of the stack into a single probable cause incident, that will significantly improve the system.
Satyavrat Nirala - PeerSpot reviewer
Offers user monitoring and Internet insights and include customer journeys
It’s evolving; I feel it needs more holistic integration. It needs more improvement. It’s very good, but the integration can be slightly complicated on different platforms. I used it for a healthcare organization, and the integration was slightly challenging. In future releases, I would like to explore AI capabilities. AI would be more valuable because it works across different cloud and server systems. It looks into issue detection and insight modeling, so that is something I feel will be very helpful in the near future. More AI because of compliance and other challenges, not because of the product challenge. It’s about regulations, and we have HIPAA laws in the US and many different kinds of laws. Because of that, these specific elements and certain units don’t allow the tooling system to be fully utilized. We also support a certain segment of healthcare, which is the army healthcare segment, which is more government-controlled. There are certain restrictions in moving into the cloud. That’s where I thought those elements might need some more improvement. Also, looking into how we’ll be able to use more data visualization. It has it, but it doesn’t give you everything. If you look into the elements of use and so many other elements are there, but the UI/UX also has to be improved a bit, I feel. From a developer’s standpoint, it’s very easy, but from a consultant’s standpoint, there can be more enhancement, like one-click view and one-click report generation. Those things should be more seamless.
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
11%
Manufacturing Company
10%
Healthcare Company
8%
Computer Software Company
14%
Financial Services Firm
13%
Manufacturing Company
9%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise10
Large Enterprise9
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise3
Large Enterprise11
 

Questions from the Community

What is the best network monitoring software for large enterprises?
It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...
What do you like most about LogicMonitor?
LogicMonitor helps us prevent potential downtime. It's pretty good. It generates low-level warnings that aren't necessarily preemptive but can still alert us to issues we should investigate. These ...
What is your experience regarding pricing and costs for LogicMonitor?
The pricing can vary yearly or monthly, depending on the clients we're working with and their size and scale. For example, the pricing for a customer with ten thousand licenses versus a hundred lic...
What needs improvement with ThousandEyes?
An area where ThousandEyes can be improved is in providing more in-depth packet analysis; we've found instances where ThousandEyes indicates everything is okay, but it's actually not. I would recom...
What is your primary use case for ThousandEyes?
My main use case for ThousandEyes is to monitor third-party applications; we monitor BGP paths to the cloud, so if applications are not hosted in our own private cloud, we monitor what's going on i...
 

Comparisons

 

Overview

 

Sample Customers

Kayak, Zendesk, Ted Baker, Trulia, Sophos, iVision, TekLinks, Siemens
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Find out what your peers are saying about LogicMonitor vs. ThousandEyes and other solutions. Updated: November 2025.
872,846 professionals have used our research since 2012.