ServiceNow and Oracle Application Express (APEX) are key players in the business solutions space, each catering to unique operational needs such as IT service management and rapid application development. ServiceNow holds an advantage with its flexibility and comprehensive organizational functionality, whereas Oracle APEX stands out for its cost-effectiveness and ease of database integration.
Features: ServiceNow offers customizable modules, making it suitable for a wide range of business applications from ITSM to HR management. Its strong adaptability allows users to tailor the platform to specific needs. ServiceNow supports a complete set of ITIL processes and a wide range of pre-built applications. Oracle APEX, competing in a different niche, is recognized for fast application development and seamless database integration. It allows developers to rapidly create applications and customize them easily, reducing the development cycle.
Room for Improvement: ServiceNow users express concerns about complex licensing structures and the need for better system integration and reporting capabilities. They seek enhancements in first-level customer support response times. In contrast, Oracle APEX users suggest improvements in mobile support and integration with third-party tools, as well as expanded features to support a broader range of development requirements.
Ease of Deployment and Customer Service: ServiceNow provides flexible deployment options, supporting public, private, and hybrid cloud environments. However, customer service experiences vary, particularly in initial support stages. Oracle APEX is primarily deployed on-premises or within private clouds, receiving positive feedback for its technical support, though it faces challenges in complex integration scenarios.
Pricing and ROI: ServiceNow's comprehensive functionality across organizational areas comes at a higher cost with a complex licensing model, which can be justified by the potential efficiency gains. Conversely, Oracle APEX offers a more budget-friendly approach, being a free tool with an Oracle Database license, allowing organizations within the Oracle ecosystem to benefit from cost savings. Both platforms demonstrate significant ROI when effectively integrated, although cost considerations make ServiceNow more of an investment while APEX represents a cost-effective development option.
| Product | Market Share (%) |
|---|---|
| ServiceNow | 9.2% |
| Oracle Application Express (APEX) | 7.3% |
| Other | 83.5% |
| Company Size | Count |
|---|---|
| Small Business | 29 |
| Midsize Enterprise | 10 |
| Large Enterprise | 28 |
| Company Size | Count |
|---|---|
| Small Business | 54 |
| Midsize Enterprise | 36 |
| Large Enterprise | 164 |
Oracle Application Express (APEX) is a low-code development platform that enables users to build enterprise apps securely and scalably. APEX, which offers world-class features, can be deployed anywhere. As part of the Oracle Database, developers can develop superior apps 20x more quickly by using all of the tools provided in a single, extensible platform.
Oracle APEX, a cloud platform that has been around for over 20 years, eliminates complexities associated with app building while delivering results faster and at a lower cost. The low-code aspect offers developers a visual approach to app development that accelerates the development process. Oracle APEX also provides a lively, global, and growing community of developers that can connect and share resources with each other.
Features of Oracle Application Express (APEX)
App building requires complexities and expert knowledge in vast web technologies. With Oracle APEX, these complexities involved with multi-faceted applications are reduced, and developers are provided with the rich features they need to fix business problems and create solutions. These features include:
Reviews from Real Users
Oracle Application Express is a favorite among developers looking to create web applications quickly and securely for many reasons, which include its ease of use and the ability to quickly create public applications
A senior database developer at a tech services company notes, "This is a good application for quickly creating public applications."
Alvaro L., an intelligence coordinator at Grupo Orbis, writes, "Oracle Application Express is easy to use, people don't have to be developers to use it."
ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.
ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.
ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.
“The Smarter Way to Workflow”
ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.
ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.
ServiceNow offers service management software for industries including:
Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications
Reviews from Real Users
PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”
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